Burleigh, Queensland
Not resolved
1.5
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Customer service
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Exchange, Refund and Cancellation Policy
Website
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I purchased a set of Christmas pattern bedding but the pattern on the pillowcases was sewn on sideways so it looked ridiculous so AU$146 wasted. Emailed Gretel in customer service but would not replace the two pillowcases despite the fault being with their quality control procedures.

I had purchased the set during the year but apart from checking the design on the was correct when it arrived, I didn't open the packet until I was ready to use them at Christmas.

I would never recommend this company again as there quality control and after sales service are terrible. So buyer beware.

Reason of review: Damaged or defective.

Monetary Loss: $146.

Preferred solution: Deliver product or service ordered.

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