Burleigh, Queensland
Not resolved
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy

I purchased a set of Christmas pattern bedding but the pattern on the pillowcases was sewn on sideways so it looked ridiculous so AU$146 wasted. Emailed Gretel in customer service but would not replace the two pillowcases despite the fault being with their quality control procedures.

I had purchased the set during the year but apart from checking the design on the was correct when it arrived, I didn't open the packet until I was ready to use them at Christmas.

I would never recommend this company again as there quality control and after sales service are terrible. So buyer beware.

Reason of review: Damaged or defective.

Monetary Loss: $146.

Preferred solution: Deliver product or service ordered.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

You May Also Like