Bedding Inn

We got their Galaxy bedding set for our kid. At the time of purchase the description of the material was “Cotton 100%” (exactly what we were looking for). When the set arrived, there was no way to check what it was made of: none of the four pieces of their bedding set had information about it’s quality. There was no a tag or label stating what the material was. All of the info we got was in Chinese – in very small print on a slim strip of paper! But the material was definitely not cotton! We contacted Bedding Inn customer Service. They sent us a screenshot of the information on the quality of the set (“Tencel Cotton”) that did not resemble the information we read right before purchasing the item (Cotton 100%). If we knew that it was made of tencel, we would have never bought it. Moreover, there is no indication on their website that the Bedding Inn is a Chinese company and the product they sell is being made and shipped from China, which makes returns so difficult and costly. We think it is inappropriate to charge the customers for the return shipping after deliberately misinforming them about the quality of the products and neglecting to note from where it is shipped. We made an attempt to return the set. We thoroughly packed it (in brand-new condition, unused and with the original packaging) and took to the post office, where we were told that the cheapest way of shipping would cost $70 – as much as we paid for the set (plus $30 of the delivery cost that we also paid)!!! In the circumstances that the Bedding Inn puts its customers, we see only one way of proceeding: we are determined to defend our rights as customers for respect and fair trade. We consider it our duty to inform buyers about the misleading and dishonest ways in which Bedding Inn runs its business.