This company is impossible to deal with. The duvet cover I received looked nothing like the photo on their website. I sent photos and emailed for at least two weeks and finally gave up. They will not refund my money (offered $5.00 to compensate me) and asked me not to return the product. They are in China so the return postage was extremely expensive. They shipped to me for $48.00, my cost to return range from $66.00 to $159.00 depending on the shipping method. They would not send a shipping label and deduct it from my refund.
This is their website photo and the second picture is what I got. The flower placement is not even the same! They insisted that there was nothing wrong with what they sent and that they were sorry I did not like it, all the while insisting that customer service is very important to them.
Do not order from them. It is a ripoff!
More Review Details
What I liked
What I disliked
- Refused to give refund
- Reason of review:
- Not as described
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- 3D Bedding Set
- Review category
- Furniture and Decor
You May Also Like
- "I spent over $4000 on the second most expensive tempurpedic mattress in the store. When we got the mattress, we noticed it has several old, dirty stains. They mattress did..."
- "Hello John, Thank you for contacting Ashley Furniture Industries, Inc. in Arcadia, WI. I am sorry to hear that you are experiencing problems with your Ashley furniture. All warranties are..."
- "We purchased a queeen size Serta Mattress set from Mazer in Birmingham Alabama that is defective. I had it picked up and delivered to the house we are buying, but..."
- "I bought some Chips Ahoy Chunky from walmart. I always liked chips ahoy until today. The batch i got today was burnt and it tasted burnt. They just don't taste..."
- "2014 Wildwood Heritage Glen 356QBQ Roof issues. Forest River products are junk in my opinion, and they do not honor their supposed 12 year Roof Warranty. I have had this..."
- "The mats are fabricated with a very thin material. They are not custom made to fit my BMW E46. In some spots they fit and others not so at all...."
- "No, I would not order ANY pillow made with memory foam. Cut up memory foam won't be any better than intact memory foam and PROBABLY A WHOLE LOT WORSE. The..."
- "I was notified that I had won the Birds & Blooms Great Backyard Giveaway contest. I was in formed that I had won (one) HOLIDAY BELL™ with Hummingbird Wind Catcher..."
- "No, she's not a thief; she is just the opposite. She's the best. Her picture was nothing like her: she is ten times more beautiful in person. Her face, her..."