This company is impossible to deal with. The duvet cover I received looked nothing like the photo on their website. I sent photos and emailed for at least two weeks and finally gave up. They will not refund my money (offered $5.00 to compensate me) and asked me not to return the product. They are in China so the return postage was extremely expensive. They shipped to me for $48.00, my cost to return range from $66.00 to $159.00 depending on the shipping method. They would not send a shipping label and deduct it from my refund.
This is their website photo and the second picture is what I got. The flower placement is not even the same! They insisted that there was nothing wrong with what they sent and that they were sorry I did not like it, all the while insisting that customer service is very important to them.
Do not order from them. It is a ripoff!
More Review Details
What I liked
What I disliked
- Refused to give refund
- Reason of review:
- Not as described
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- 3D Bedding Set
- Review category
- Furniture and Decor
Author wants to be contacted by the company. Learn more ›
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